Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn, undamaged, and in its original packaging with any included documentation. You'll also need your order number or proof of purchase.

To start a return, contact us at returns@bigandzero.com. Please note that returns need to be sent to the following address:

Zarbiev / Big and Zero 3500 W Hallandale Beach Blvd Pembroke Park, FL 33023 United States

Items sent back to us without first requesting a return will not be accepted.

Return shipping costs

If your item arrives defective, damaged, or is not what you ordered, we cover return shipping and send you a prepaid label.

If you're returning an item because you changed your mind, return shipping is at your own cost. We recommend a tracked service — we can't issue a refund for a return we don't receive.

Original shipping charges are non-refundable except where the item was defective, damaged, or incorrect.

Damages and issues

Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Each watch is hand-assembled and inspected before shipping. If the movement fails within 30 days of delivery through no fault of your own, contact us and we will repair or replace it.

Exceptions / non-returnable items

Gift cards cannot be returned.

Watches that have been worn, resized, opened, serviced, or altered after delivery are not eligible for return.

If you have questions about whether your specific item qualifies, get in touch before sending anything back.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, place a separate order for the replacement.

Refunds

We will notify you once we've received and inspected your return and let you know whether the refund was approved. If approved, you'll be refunded automatically to your original payment method within 10 business days. Please remember it can take additional time for your bank or card issuer to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received it, contact us at returns@bigandzero.com.